No Refund Policy
Thank you for your purchase. Please read our No Refund Policy carefully before making your purchase, as all sales are final.
No Refunds
All purchases made through Aura & Satch are non-refundable..Once a purchase is completed, it cannot be canceled, returned, or refunded. We offer exchanges in exceptional cases.
Exceptions
We do not offer refunds or exchanges unless the product you received is:
- Defective
- Not as described
- Delivered incorrectly (e.g., wrong product)
In such cases, you must contact us within 7 days of receiving the item to request a resolution. We reserve the right to determine whether the issue qualifies for a replacement or credit.
Chargebacks
Filing a chargeback without first contacting us to resolve the issue is a violation of this policy and may result in a ban from future purchases.
Contact Us
If you have any questions or concerns about your purchase, please contact us at:
Email: cs@auraandsatch.com
Phone: 8595511924
By completing a purchase with us, you agree to this No Refund Policy
Exchanges
If you wish to exchange your handbag for another style, color, or size, we are happy to assist. and you will need to contact our customer service team for further assistance with the exchange.
Please note that the exchange process may require you to return the original item and place a new order for the exchange product.
Faulty Items
If you receive a faulty or defective item, please contact us within 7 days of receiving your order. We will investigate the issue and, if the product is deemed faulty, we will offer you a full refund or replacement, depending on your preference.
Faulty items may include issues like stitching defects, material flaws, or items that do not match the product description. We encourage you to inspect your handbag as soon as it arrives to ensure that it is in perfect condition.
Exchange- Shipping Costs
In the case of exceptional exchange, the customer is responsible for paying the shipping costs, unless the item is faulty or incorrect. We recommend using a tracked shipping service for your returns, as Aura and Satch is not responsible for lost or damaged returns. Shipping fees are non-refundable.
Customer Service
Our customer service team is here to ensure that your shopping experience with Aura and Satch is smooth and enjoyable. If you have any questions or need assistance with your return or refund, please don’t hesitate to get in touch with us. We are here to help and will do our best to resolve any issues promptly.
You can reach us at:
Email: cs@auraandsatch.com
Phone: 8595511924
We value your business and are committed to providing you with exceptional products and service. If you are not completely satisfied with your purchase, we will work with you to ensure the best possible resolution.
Thank you for choosing Aura and Satch – where style meets elegance.